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PragueMultiCard s.r.o. 2019

Cancellation and refund - 30 Day Money Back Guarantee 

The Prague MultiCard 30 Day Money Back Guarantee gives you the comfort of knowing you will receive a 100% refund if you cannot use your Prague Multi Card within 30 days of purchase. The free Money Back Guarantee scheme is here to give you that extra level of protection and the confidence to buy online.

 What does the 30 Day Money Back Guarantee include? 

  • 100% refund for 30 days from the date of purchase

  • Shop with confidence in case of any changes

  • Simple and easy process with quick refund

 How Does the 30 Day Money Back Guarantee work? 

  • This Money Back Guarantee is valid for 30 days and gives you an extra level of protection, meaning you can buy in confidence knowing that you will get your money back in case your plans change.

  • If you will need to claim your Money Back Guarantee, simply email us at info@praguemulticard.com with all your order details including your full name and the reference number.

  • You will then need to post all elements (all of which need to be unused in order to claim) to the Prague Multi Card customer service team. We will process your claim within five working days of receiving the returned passes and refund the order value using your original mode of payment.

  • We will process your claim within five working days of receiving the returned passes and refund the order value using your original mode of payment.

  • Please note that the Money Back Guarantee is only valid if you have purchased your Prague Multi Card on www.praguemulticard.com. Refunds cannot be offered for Prague Multi Cards purchased anywhere else. 

 You should know that: 

  • The Prague Multi Card may only be used by the card's signatory on consecutive calendar days only.

  • Once the card is signed it is non-transferable.

  • The Prague MultiCard is activated and valid only when the starting date is marked.

  • No refund if attractions are temporarily closed. 

  • The attractions reserve the right to change their prices and hours without notice.

  • There will be no refunds or replacements for lost or stolen cards.

  • Also no reimbursement if an attraction or other service facilities are closed.

  • No refunds can be provided if the facilities are not used during the Prague MultiCard period of validity.